FAQ

If you wish to make a booking or have any questions about your stay, please contact the relevant youth hostel directly. 

If you wish to apply for a membership card, please visit the “Membership card" section.

  • What does the per-night price include?

    • A room or bed
    • Bedding
    • Breakfast
    • Wi-Fi

    The price doesn’t include:

    • Other meals
    • Towels
    • Toiletries
  • Can anyone stay at a youth hostel?

    Yes, absolutely! Everyone’s welcome!

  • Are hostels open 24 hours a day?

    Yes. You can access the hostel 24 hours a day (once you’ve picked up your key). There’s no curfew. 

    Be aware, however, that check-in and check-out times differ from one hostel to the next.


  • Can I bring pets?

    No. Only guide dogs are allowed.

  • Are there lockers in the rooms?

    Yes, but you’ll need to bring your own padlock. If you forget, you can buy one from reception.

  • Do I have to hold an annual membership card?

    No, but having a card gives you a 10% discount on your stay, plus benefits from our partners.

    You can find full details in the “Membership card” section of the website.

    If you stay with us for just one night, one-night membership is included in the price.

  • What is a youth hostel?

    Imagine getting all your friends together, in one place, making long-term travel plans. Now place your group in a building with comfy sofas, a fully equipped kitchen and a comfortable place to sleep – all managed by people with a thirst for travel. In most cases, you’ll also find a shelf stocked with free food in the kitchen. What more could you want?

    Put simply, youth hostels are a type of accommodation. Some have just a few beds. Others have hundreds, sometimes in dormitories, other times in private rooms – and often both. As well as a place to sleep, you’ll almost always find a kitchen with enough space and equipment to cook and store your food. Hostels also have communal areas where you can meet other travellers. What’s more, our staff are on hand to give you tips and advice about the local area and help you book activities or travel to your next destination.

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