Ethical revenue management charter

Objective

As an ASBL, our mission is to reconcile profitability and social responsibility by adopting
ethical revenue management practices.
We recognize that Youth Hostels are more than just accommodation: they
are places that foster community, cultural exchange and accessible travel for
young people from all over the world. Our revenue management strategy is guided by the
principles of equity, inclusivity and sustainability. We are committed to ensuring that our
pricing policies are transparent, accessible and in line with our values as a socially responsible
organization.
We exist to provide affordable accommodation and enriching experiences for
young travelers seeking discovery and connection.

Guidelines for ethical revenue management

1. Transparency, ethics and fairness:
   Transparency: We are committed to informing our customers about our dynamic pricing mechanisms. Customers must understand how and why prices may vary.
   Ethics: Clearly display prices, fees and any additional costs on booking platforms and at thehostel. Customers should never feel cheated or surprised by hidden fees, tips or surcharges, offering transparency and value to travelers.
   Fairness: Offer "special, differentiated" rates, so that it benefits the customer.
2. Affordability:
   Affordable accommodation for all: We maintain a range of room and bed options to suit different budgets, depending on the period and destination requested.
   Preferential rates: Subject to availability, we offer preferential rates in priority to youth groups and non-profit organizations that align with thehostel 's mission to promote cultural exchange and accessible travel.
3. Social commitment:
   Support for local economies: When creating packages or promotional offers, we give priority to collaborating with local businesses and suppliers in order to support the local economy.
   Benefits: Profits generated are reinvested to improve our Youth Hostels and
   enrich the traveler experience.
   Charitable initiatives: We allocate a portion of revenues to support
   local community projects or charities, reinforcing Aen
   's commitment to social responsibility.

Listening to travelers' opinions: We are committed to offering value for money and remain
attentive to the needs and feedback of our travelers to ensure the best possible
experience.
Training staff in ethical practices: We provide teams with the training and
tools they need to make decisions that balance financial sustainability with
ethical considerations.

Continuous improvement

We understand that the travel landscape is constantly evolving. Therefore, we
are committed to continually reviewing and updating our revenue management practices to
ensure that they remain fair, transparent and socially responsible.

Conclusion

The aim of our pricing practices is to make travel affordable and enjoyable for as many
people as possible, while maintaining the financial health of our Inns. By adhering to these
ethical guidelines, we aim to create an environment where travelers feel respected,
valued and integrated into the wider community. We believe that a socially
responsible approach to revenue management not only builds trust, but also enhances
long-term success, reputation and customer loyalty.